Shipping Policy

Shipping policy

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Most orders are shipped the same day or next business day. All orders are shipped with USPS. Please keep in mind weather and holiday delays that may arise that are out of our control. We currently only ship within the United States at this time. 

 

Domestic Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. 

 

International Shipping

We do not offer international shipping at this time.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at info@seventhandsonder.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

Returns are valid for store credit only. Refunds will not be issued. Returns and exchanges must be made within 14 days of you receiving your order. If you are unsure of your size or how a product will fit, please reach out to us via email (info@seventhandsonder.com) BEFORE placing your online order to avoid the need to return or exchange styles. Returned items must be in the same condition when received (New, unworn, with tags still attached.) If you are exchanging an item for a different size, please reach out to us to ensure that the size desired is available. Customers are responsible for paying return shipping for any returned or exchanged items. All jewelry and any styles marked FINAL SALE cannot be returned or exchanged.

*If an item is returned that is not in the same condition or marked final sale, the item will be sent back to the customer at their expense.*

 

 

Please send returns to PO BOX 1105, Sunbury, Ohio 43074.